Your data rights in the EU, made practical.
If you are in the European Union or another region with similar data protection rights, this page explains what you can request from MatchaNest and how we are expected to respond.
Your main rights
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of eligible personal data
- Request portability of certain data you provided to us
- Object to certain processing based on legitimate interests
- Withdraw consent where processing is based on consent
- Request restriction of processing in specific situations
How to make a request
You can contact MatchaNest in any of these ways:
- Use the in-app Privacy & Data controls
- Email privacy@matcharoom.app
- Use the public Delete Account page for deletion-related requests
Response timing
We aim to respond without undue delay and generally within one month of receiving a valid request. If the request is complex or numerous, this period may be extended where allowed by law.
If we need more time or need to verify your identity, we should explain that clearly to you.
Legal bases we may rely on
- Performance of a contract, such as running your account and app features
- Legitimate interests, such as fraud prevention, moderation, and platform safety
- Legal obligations, where retention or disclosure is required by law
- Consent, where specific optional processing depends on permission or agreement
Identity verification and limits
Before we fulfill certain requests, especially deletion or data export, we may need to verify that the request comes from the correct account holder.
Some data may need to be retained for legal compliance, abuse prevention, fraud investigations, or dispute resolution.
Complaints and contact
Privacy contact: privacy@matcharoom.app
Company: MatchaNest
Business address: replace with your legal business address before launch
If you believe your rights have not been respected, you may also contact your local data protection authority.